Policy

Shipping Coverage: We ship exclusively within West Malaysia.
Processing Time: Orders are processed within 1–3 business days (excluding weekends and public holidays).
Delivery Lead Time:
- West Malaysia: Typically 3–5 business days. (Please note that delivery times are estimated and subject to third-party courier performance).
Shipping Fees: Calculated at checkout based on the weight of the items. Free shipping promotions are applied automatically when eligibility criteria are met.

Eligibility Window: Return or exchange requests must be made within 7 days of receiving your luggage.
Condition: Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
Process & Contact:
- Notify us via email at samelofficial@yahoo.com or via WhatsApp at 010-211 8177 / 017-666 8796.
- Customers are responsible for return shipping costs for changes of mind or requests made after the initial 7-day period.
- Alternatively, items can be dropped off directly at our Kajang warehouse:
  - Address: 7, Jalan BA/13, Kawasan Perusahaan Bukit Angkat, 43000 Kajang, Selangor.

Information We Collect: We collect personal details—such as your name, email address, phone number, shipping address, and payment information—when you place an order or create an account.
How We Use Your Data:
- To process, fulfill, and deliver your luggage orders.
- To provide customer service, warranty support, and essential order updates.
- To send promotional updates and newsletters (you may opt out at any time).
Data Protection: We implement strict security measures to safeguard your personal data. We do not sell, trade, or transfer your information to outside parties, except for trusted third-party partners required to complete your delivery or payment processing.