Policy

Terms & Policies

Welcome to Samel. This website and store are owned and operated by Forest Gang Sdn. Bhd. (Registration No. 201201006788 (980308-D).

Throughout the site, the terms "we", "us", and "our" refer to Forest Gang Sdn. Bhd. (Samel). By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before placing an order.

1. General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence.

  • You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction.

  • We reserve the right to refuse service to anyone for any legitimate reason at any time.

2. Products, Pricing, and Availability

  • Product Accuracy: We make every effort to display the colors, features, and specifications of our luggage and travel accessories as accurately as possible. However, actual colors may vary depending on your screen settings.

  • Pricing & Modifications: All prices are listed in Malaysian Ringgit (MYR). Prices, promotions, and product specifications are subject to change without prior notice. We reserve the right to modify or discontinue any item at any time.

3. Orders and Payments

  • Order Acceptance: Receiving an order confirmation email does not guarantee acceptance of your order. We reserve the right to limit, decline, or cancel orders per person, household, or order (such as in instances of suspected fraudulent transactions or error in pricing).

  • Payment Processing: Payments are processed securely via the authorized payment gateways provided on our SHOPLINE platform. You agree to provide current, accurate, and complete purchase and account information for all orders.

4. Delivery & Shipping

Shipping terms, estimated processing times, and shipping fees are governed by our separate Shipping Policy. By completing a purchase, you acknowledge and agree to the terms outlined on our Shipping Policy page.

5. Returns, Refunds & Cancellations

All product returns, exchanges, damage claims, and refunds are subject to our separate Return & Refund Policy. Please review this policy prior to ordering to understand your eligibility and requirements.

6. Personal Information & Privacy

Your submission of personal data through the store is governed by our Privacy Policy. By using our site, you consent to the collection and use of your information as detailed in that policy.

7. Intellectual Property

All content included on this website—including but not limited to store branding, Samel logos, product designs, photographs, graphics, and text—is the exclusive intellectual property of Forest Gang Sdn. Bhd. and is protected under applicable Malaysian intellectual property laws. Unauthorized reproduction, modification, or distribution of any content is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by Malaysian law, Forest Gang Sdn. Bhd., its directors, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, our website or products.

9. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Malaysia.

10. Contact Information

For questions regarding these Terms of Service or your orders, please contact us:

  • Company Name: Forest Gang Sdn. Bhd.

  • SSM Registration No.: 201201006788 (980308-D)
  • Brand Name: Samel
  • Customer Support Email: samelofficial@yahoo.com
  • Contact Number / WhatsApp: 010-2118177 / 0176668796
  • Operating Hours: Monday to Friday, 10am - 6pm

 

Delivery Policy

  • Shipping Coverage: We ship exclusively within West Malaysia.

  • Processing Time: Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Delivery Lead Time:

    • West Malaysia: Typically 3–5 business days. (Please note that delivery times are estimated and subject to third-party courier performance).

  • Shipping Fees: Calculated at checkout based on the weight of the items. Free shipping promotions are applied automatically when eligibility criteria are met.

 

Return & Exchange Policy

  • Eligibility Window: Return or exchange requests must be made within 7 days of receiving your luggage.

  • Condition: Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.

  • Process & Contact:

    • Notify us via email at samelofficial@yahoo.com or via WhatsApp at 010-211 8177 / 017-666 8796.

    • Customers are responsible for return shipping costs for changes of mind or requests made after the initial 7-day period.

    • Alternatively, items can be dropped off directly at our Kajang warehouse:

      • Address: 7, Jalan BA/13, Kawasan Perusahaan Bukit Angkat, 43000 Kajang, Selangor.

 

Privacy Policy

  • Information We Collect: We collect personal details—such as your name, email address, phone number, shipping address, and payment information—when you place an order or create an account.

  • How We Use Your Data:

    • To process, fulfill, and deliver your luggage orders.

    • To provide customer service, warranty support, and essential order updates.

    • To send promotional updates and newsletters (you may opt out at any time).

  • Data Protection: We implement strict security measures to safeguard your personal data. We do not sell, trade, or transfer your information to outside parties, except for trusted third-party partners required to complete your delivery or payment processing.